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Experience Design - Creative Director

London, UK

Job Type


About the Role

“Our Experience Designers see no delineation between product and service design and see human centered design and design thinking as a way to add demonstrable value to any challenge or opportunity.”

Reporting to the Client Managing Director, you will plan, lead and oversee the strategic and creative process used to create and deliver products and communications for the client.

You will partner with other heads of the design team (Directors of Visual Design and Experience Strategy), lead with empathy and by doing, and actively balance a hands-on approach with line management and mentoring of junior team members.


As an Experience Design CD, you will:

Set and maintain the standard of craft, help develop the experience design practice and contribute to its commercial success. You’ll Take accountability for the success of our clients and our experience design team. 

Structure narratives for client presentations and push systematic design work to give impact and creative edge. Frame business requirements and opportunities and translate strategic insights into consumer-facing experiences.

You’ll partner with and lead multidisciplinary teams of Visual Design, Strategy, Account and Tech teams to define and deliver experiences, provide direction in matters related to experience design and content strategy, including user experience, user interface, & communications design.

You will bring substantial agency experience in digital concepting at a high level preferably from a digital agency creative background.

It will be hands-on with design when needed, excellent conceptual thinking, through to final design. You’ll have a passion for craft, a portfolio of responsive web design and mobile app design.

You’ll be excellenct in communicating at all levels internally and externally, have good client-facing and relationship skills. 

You’ll have experience with Sketch and Adobe Creative Suite, expertise in industry-standard design visualisation and prototyping, experience with briefing and working with front-end developers.

Along with a great benefit package. 

● 29 days annual leave (including Birthday off + 3 at Christmas & New Year)

● 5% matched pension contributions ● Life Assurance (4x salary) ● Private Medical Insurance ● Employee Assistance Program ● Season ticket loans and Cycle to work scheme ● Gym discount ● Hybrid (2 days in the office 3 days at home) and Flexible working

If this sounds like you, please drop an email with your CV and folio to, I'll be in touch!

Salary / Rate

100k - 110k

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