About the Role
You’ll be working to develop a scalable research strategy, and work with the Product teams to discover new insights and pain points about our customers, and non-customers. This role will recruit the required users, run the sessions (which will predominantly be online), distill the learnings, and communicate the insights to the product teams. Your research should help us design new tools and features that make this company the best-in-class banking service.
Hands on experience running research projects independently
Passionate about people, and with a keen interest in understanding what it’s like to run your own business (from a financial point of view, in particular)
A self starter with a creative mindset that allows them to unblock situations and work independently
Emphatic, curious and proactive
A good understanding of UX
Strong communication skills (written and presenting)